Chapter 1: Supervisors as Managers -- Chapter 2: Supervisors as Leaders -- Chapter 3: Planning and Goal Setting -- Chapter 4: Communicating -- Chapter 5: EEO Laws and Diversity -- Chapter 6: Recruiting, Selection and Orientation -- Chapter 7: Performance Management -- Chapter 8: Motivating and Coaching Employees -- Chapter 9: Supervising Groups and Teams -- Chapter 10: Training and Development -- Chapter 11: Conflict Management, Resolution, and Prevention -- Chapter 12: Discipline and Employee Assistance Programs. Chapter 13: Decision-making and Control -- Chapter 14: Delegating.