Service quality : research perspectives
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Service quality : research perspectives
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| Physical Description |
xiii, 185 sivua : kuvitettu ; 23 cm |
|---|---|
| Language |
English |
| Publisher |
Thousand Oaks :
Sage,
cop. 2004.
|
| Series | Foundations for organizational science |
| Classification | |
| Subjects | |
| Additional Information | Benjamin Schneider, Susan S. White |
| ISBN |
0-7619-2146-X sidottu 0-7619-2147-8 nidottu |