Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Finna-arvio
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Tallennettuna:
| Muut nimekkeet |
How organizations achieve excellence in the guest experience |
|---|---|
| Ulkoasu |
xxvii, 516 sivua : kuvitettu |
| Kieli |
englanti |
| Alkuteoksen kieli |
englanti |
| Huomautukset |
International edition, first ed. 2011: ISBN 9781439060322. |
| Julkaisija |
[Clifton Park, NY] :
Delmar, Cengage Learning,
cop. 2012.
|
| Luokitus | |
| Aiheet | |
| Lisätiedot | Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton |
| ISBN |
978-1-111-30773-8 nidottu 1-111-30773-3 nidottu |