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Assessing the Effect of a Quality Management System on Auditing Company X

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Assessing the Effect of a Quality Management System on Auditing Company X

The case company, company X. is an international audit, accounting, tax, and advisory services company.

The current situation in Vietnam has created a high level of competition for the company: small firms are allowed to provide auditing service with a lower level of quality. Therefore, company X has proposed the idea of adopting a quality management system to increase its competitiveness in the market.

The research includes introducing in-depth definitions of auditing in Vietnam as well as the idea of a quality management system. Furthermore, it shows the effect of implementing the system, including both advantages and disadvantages to the organization.

The research was carried out with both qualitative as well as quantitative methods in the forms of both interviews and surveys. The interviews were done with two management personnel members of the company to gain more insight into the company’s situation and expectation towards the quality management system as well as to assess the level of customer satisfaction before the implementation. The survey assisted in providing a general view of the expected changes in customer satisfaction if the company chooses to adopt the system.

The results of this research show that, if implemented with care and responsibility, a quality management system, such as ISO 9001, will bring about benefits to the company. The thesis result can be utilized as a form of recommendation, a basis for the company to finalize the decision of whether to implement the system, and if so, how, when and by whom.

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