The objective of my thesis was to find out ways to improve the service design between the industrial sector within the Satakunta area and specific research resources. A better functioning service design here of the Digital Innovation Hub’s RDI services, was believed to be linked to a evaluated digital transformation and competitiveness of the industrial firms. Therefore, my main objectives was to discover a sustainable and effective RDI service package, which would help these industrial companies in the most valuable way within their digital transformation. It was important to understand the stage of research and actions within this topic to find an adequate view on the issue. The theory was gathered via different theoretical sources forming the base of the study and overall method for approaching the objective, was a qualitative approach, conisisting of interviews and observations. I was then comparing the theory to the results of my research method, getting an idea about the first hotspots. Analysing the matter further, I used furthermore, service desing tools, such as Insight, Ideation Sandbox, Idea Accelerator and Service Blue Print. The results gathered via the qualitative research method and anlyzis of the service design tools, showed that companies needed more effectiveness within the RDI process itself. It turned out, that within a RDI service creation for a industrial companies operating on the open market, communication between the RDI provider and the companies was often not satisfying. The issue was seen within technological innovation students not having a deeper understanding on economical needs. This could be changed by placing i.e. a business student among the innovation team, coordinating the business views on the RDI service, coming directly from the customer company. For a RDI service aimed within a medical field, a nursing student could be placed again as a cooperation key between the customer company and the innovation hub. Another Issue was low trust levels between the service provider and the customer companies, hindering effectiveness of research.