The purpose of this thesis was to map out the experiences of the customers of the open daycare services in Pori and to find out the potential needs for improvement. Many of the groups in the open daycare centers in Pori are undersized, and there is eagerness to improve the services to be more client-centered. This thesis is made in collaboration with the office of early childhood education of Pori.

The theory section deals with early childhood education, supporting families through peer activities, raising children in collaboration with support personnel as well as development processes.

The data used was collected using an inquiry form. The form was distributed in all of the six open daycare centers of Pori and was answered by the adults. The form included both open and multiple choice questions. Each daycare center was analyzed as a separate section. Finally a synopsis of the results of all the daycare centers was made. A total of 153 forms were distributed and 90 were returned. The response rate of the inquiry was 59 %.

Through analyzing the answers it was concluded that customers were very pleased with the services and the support in upbringing the child that the open daycare centers gave. Several customers wished that the services would be available before noon. Parents also wanted more singing and hobby activities on the program. The inquiry forms also showed that the customers hoped for better information as well as meetings with the staff.