Service productivity management : improving service performance using data envelopment analysis (DEA)
Finna-recension
Service productivity management : improving service performance using data envelopment analysis (DEA)
Sparad:
| Fysisk beskrivning |
xxii, 328 pages : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.) |
|---|---|
| Språk |
engelska |
| Beskrivning |
"Includes DEAFrontier software." |
| Utgivare |
New York :
Springer,
cop. 2006.
|
| Klassifikation | |
| DDK-klassifikation |
658.3/14 |
| Ämnen | |
| Mer information | H. David Sherman, Joe Zhu |
| Bibliografi |
Includes bibliographical references (p. [309]-318) and index. |
| ISBN |
9780387332116 hardback w. CD-ROM 0387332111 hardback w. CD-ROM 9780387332314 e-book 0387332316 e-book |