Sisällysluettelo:
“…Mail @ the Millennium: Will Postal ServiceGo Private?; Copyright; Table of Contents; Acknowledgments; Part 1: The State of the Postal Service; 1. …”
Sisällysluettelo:
“…Introducting service quality -- Conceptualization and measurement of service quality : marketing perspectives -- Service operations and the presence of the customer -- A service climate -- Where are we and where do we go from here?…”
Sisällysluettelo:
“…Secret service systems: creating behind-the-scenes systems. -- 2. Secret service at work: implementing secret service systems. -- 3. …”
Sisällysluettelo:
“…Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? …”
Sisällysluettelo:
“….: Night creeper ; My kinda woman ; 100 miles to go ; Lip service ; Gonna find someone new ; Horn of plenty ; Long as I have you ; Walkin' dowtown ; Let it all fall dead ; I'm sorry about that…”
“…Over the last 30 years, the rapid growth of western public services has not had any major impact on pension costs in pay-as-you-go schemes for demographic reasons and, until recently, the financing of pensions has in many countries stayed unchanged. …”
Sisällysluettelo:
“….) ; Departure (Tabidachi) ; A town with a ocean view (Umi no mieru machi) ; Flying delivery service (Sora tobu takkyubin) ; The baker's assistant (Pan-ya no tetsudai) ; Starting the job (Shigoto hajime) ; Surrogate Jiji (Migawari Jiji) ; Jeff ; A very busy Kiki (Ooisogashi no Kiki) ; Late for the party (Party in maniawanai) ; Osono's request (Osona-san no tanomigoto) ; A propeller driven bycycle (Propeller jitensha) ; I can't fly! …”
Sisällysluettelo:
“…Night creeper ; My kinda woman ; 100 miles to go ; Lip service ; Walkin' downtown ; Let it all fall dead ; I'm sorry about that / Mitch Kashmar. …”
Sisällysluettelo:
“…Serving seniors -- Running your senior care service -- Developing your plan -- Adult day-care service -- Relocation service -- Home care and home health-care services -- Concierge service -- Transportation service -- Travel service -- Structuring your business -- Locating and setting up -- Assembling your team -- Equipping your business -- Building your online presence -- Essentials of e-marketing -- Marketing offline for success -- Financial matters -- When things go wrong -- Tales from the trenches -- Senior care resources -- Glossary…”
Sisällysluettelo:
“…Title Page; Copyright Page; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Beyond the Book; Where to Go from Here; Part I Getting Started with Salesforce Service Cloud; Chapter 1 Solving Business Challenges with Service Cloud; Keeping Your Customers Happy; Measuring the Health of Your Business; Establishing a Single Source of Truth; Collaborating with Your Coworkers; Getting the Data You Need When and Where You Need It; Building Brand Loyalists; Reducing customer frustration; Giving your customers options…”
Sisällysluettelo:
“…Better Business and Better IT; Chapter 6: Working with Software Components; Components and Component Wannabes; Web Services: The Early Days; When Web Services Grow Up; Defining Business Processes…”
Sisällysluettelo:
“…Defining Encounter Theory ; Encountering Interactive Roles ; Knowing the Customer Travel Role ; Managing the Travel Situation ; Positioning the Travel Provider ; Appealing to the Travel and Provider Roles ; Interacting Service Actions ; Going Beyong Satisfaction to Loyalty ; Where Do We Go From Here?…”
“…Public Service Ethics: Individual and Institutional Responsibilities, Third Edition introduces readers to this personally relevant and professionally challenging field of study. …”
Sisällysluettelo:
“…; CHAPTER 12 COMMANDMENT NUMBER THREE: PASSION FOR SERVICE; LIVE THE BRAND; SOLUTIONS, NOT EXCUSES; DEALING WITH MISTAKES; MAKE THE CALL NOW; FLEXIBILITY; DON'T ACCEPT MEDIOCRITY; CHAPTER 13 COMMANDMENT NUMBER FOUR: GO THE EXTRA MILE…”
Sisällysluettelo:
“…Cover; Contents; Introduction to the Series; 1 - Introducing Service Quality; 2 - Conceptualization and Measurement of Service Quality; 3 - Service Operations and the Presence of the Customer; 4 - Service Climate; 5 - Where Are We and Where Do We Go From Here?…”
Sisällysluettelo:
“…FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES…”
Sisällysluettelo:
“…Gleasonin tuottamat/isännöimät TV-ohjelmat Go ride the music ("focused on two of the Bay Area's biggest bands at the time: Jefferson Ariplane and Quicksilver Messenger Service" )ja West Pole ("an essay on the San Francisco music scene") vuodelta 1969. - Sisältää mm. esitykset: We can be together ; Volunteers ; Mexico ; Plastic fantastic lover ; Somebody to love ; Emergency ; Wooden ships ; Greasy heart / es. …”
Sisällysluettelo:
“…Understanding ends and means -- A look in the library mirror -- "Your mission, should you choose to accept it " -- Measuring and evaluating the components of service quality -- What can go wrong with numbers? -- Managing the three C's (comments, complaints, and compliments) -- Listening to customers through surveys -- Listening to customers through focus group interviews -- Customer-related indicators and requirements -- Satisfaction and service quality : separate but intertwined -- Interpreting findings to improve customer service -- Embracing change-continuous improvement…”
Sisällysluettelo:
“…However, existing static and the operator-assisted roaming and offloading procedures are inefficient for L5GO ecosystem. To address these challenges, we propose a blockchain / Distributed Ledger Technology (DLT) based service platform for the L5GOs to facilitate efficient roaming and offload services. …”
Sisällysluettelo:
“…To address these challenges, we propose a blockchain / Distributed Ledger Technology (DLT) based service platform for L5GOs to facilitate efficient roaming and offload services. …”
Sisällysluettelo:
“…On Aspect-Oriented Programming -- Chapter 10: Go Unit Tests and Benchmarks -- Test Cases and Benchmarks in Go -- Test Cases in Java -- Chapter 11: Going into the Future -- Improved Error Handling -- Go Generics -- Capstone Game of Life Example -- Game of Life Go Source -- Capstone Project in Java -- Main.java -- Server.java -- Game.java -- Utility.java -- Formatter.java -- ParameterProvider.java -- AnnimatedGifWriter.java -- Logger.java -- Capstone Project in Go -- Main.go -- Server.go -- Game.go -- Utility.go -- Go Doc Output -- API Outputs -- Game Outputs -- Part III: Go Library Survey -- Chapter 12: Key Package Comparison -- Java Lang Packages -- Java IO Package -- Java Text Package -- Java Time Packages -- Java Util Packages -- Chapter 13: Key Method/Function Comparison -- Chapter 14: Go Package Survey -- File Access with Go -- Compression Services -- Archive Packages -- Compression Packages -- Image -- Input/Output (I/O) -- Bytes Package -- Format Package -- Data Collections -- Sorting -- Context Package -- Cryptography and Hashing and Data Encoding -- Encoding Packages -- Unicode Encoding Packages -- Chapter 15: SQL Database Access -- Chapter 16: Client and Server Support -- MIME Packages -- Network Packages -- The Net Package -- The HTTP Template Package -- The Net.HTTP Package -- URL Package -- Chapter 17: Go Runtime -- Errors Package -- Flag Package -- Log Package -- Math Package -- Operating System Support Packages -- Reflection Package -- Regular Expression Package -- Go Runtime Packages -- String Processing Packages -- Concurrency and Goroutines -- Testing Package -- Time and Date Package -- Appendix A: Installing Go -- Appendix B: Some Go FAQs -- Appendix C: Go Gotchas to Look Out For -- Appendix D: Mark-Sweep Pseudocode -- Appendix E: ASCII vs. …”
“…This new edition has been updated to provide recent examples of the need for "new citizenship" Arguing that civic effort must go beyond merely voting and build on the participatory democratic vision of the 1960s, Craig Rimmerman examines grassroots mobilization, community activism, service learning, and the Internet as potential tools for confronting the breakdown of civility in U.S. politics. …”
Sisällysluettelo:
“…So relatively new to both perspectives is the structural definition for services that go more detailed level than what is often visible to customers.
…”
Sisällysluettelo:
“…Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?…”