Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Finna-arvio
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Tallennettuna:
Ulkoasu |
1 online resource (273 p.) |
---|---|
Kieli |
englanti |
Huomautukset |
Description based upon print version of record. |
Julkaisija |
New York :
AMACOM,
c2009.
|
Luokitus | |
Dewey-luokitus |
658.8/12 |
Aiheet | |
Lisätiedot | John A. Goodman |
Muu ilmiasu |
0-8144-1333-1 |
Bibliografia |
Includes bibliographical references and index. |
ISBN |
1-282-09110-7 9786612091100 0-8144-1334-X |
Huomautus kielistä |
English |