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Does the Learning Channel Really Matter? : Insights from Commercial Online ICT-training

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Does the Learning Channel Really Matter? : Insights from Commercial Online ICT-training

Evolving ICT has provided new options to participate to training. Online participation has been found to be cost effective, helping people to deal with the time and cost pressures they are facing on their jobs. Previous studies conducted in higher education sector indicates that student satisfaction or learning outcomes does not differ between online and classroom participants. However, little is known what is the situation in commercial ICT-training. This paper studied course feedbacks from courses having both online and classroom participants of a commercial ICT-training provider. Results revealed that the learning channel has no effect on satisfaction, perceived teacher’s substance and teaching skills, or course arrangements. The results also revealed some areas how the commercial training providers could improve their online training.

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