Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Finna rating
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Saved in:
| Other Titles |
How organizations achieve excellence in the guest experience |
|---|---|
| Physical Description |
xxvii, 516 sivua : kuvitettu |
| Language |
English |
| Item Description |
International edition, first ed. 2011: ISBN 9781439060322. |
| Publisher |
[Clifton Park, NY] :
Delmar, Cengage Learning,
cop. 2012.
|
| Classification | |
| Subjects | |
| Additional Information | Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton |
| ISBN |
978-1-111-30773-8 nidottu 1-111-30773-3 nidottu |