This thesis aims to present the critical issues of accessible travelling with the help of an accessible lavatory and an onboard wheelchair during a flight that can take over 4 hours in a narrow-body aircraft. The amount of passengers with reduced mobility has been increasing steadily. There are many regulations and different kinds of point of views what comes to accessible travelling in aviation. In many ways, the aviation industry has not followed the global accessibility development, both regulatory and specific devices or facilities.

There are more long-haul flights flown with a narrow-body fleet in the future as the demand for smaller and more fuel-efficient aircraft is evident. Travel willingness among the persons with reduced mobility is at stake. It has been a challenge to get aviation regulations up-to-date with accessibility issues in narrow-bodied aircraft. The larger wide-bodied aircraft have been well regulated with accessibility issues that come to my research question. How can the airlines and aviation industry improve the accessibility for a PRM to use the narrow-body aircraft lavatory from the customer point of view? The accessibility issues have been everyday subjects for airline professionals for decades.

During recent years there was a massive growth in aviation. Important accessibility-related subjects might have just been dropped out from the list when companies were making more strategies to get profit. The current situation where aviation industry stakeholders have been forced to rethink the future has brought up some critical questions handled in this thesis.

Now it is time to stop and get the things to this century also for the aviation sector. This qualitative thesis was done to share insights for the aviation industry from the community with mobility difficulties. The emphasis is to show the specific pain points, which is the lavatory use when PRMs are travelling onboard a narrow-body aircraft. Three interviews with accessibility specialists were conducted during autumn 2020.

A survey was conducted and was valid during February and March 2021. A whole 118 recipients were reached, and the message was clear; there is a need for change and a need to make travelling more desirable by air. In the conclusions, the recommended solutions would be to start the change with very small things such as the proper way to communicate with this passenger segment. The same recommendations benefit everybody as they were also considered from the inclusivity point of view