The purpose of this thesis is to create comprehensive user guide for Viope solutions Ltd that will help their customers maximize all the features embedded in their e-learning tool. This is carried out by investigating into the functionalities of the all features with proper descriptions of the features and step-by-step process to their respective functions.

Viope Solutions Ltd is a growing company in Finland founded in 2001 to provide e-learning tool (web based tool) for institutions of learning to support their learning system. The head office is situated in Helsinki the capital city of Finland. They have professional employees and student trainees who are constantly developing their services to make it fit into the current growing demand of their customers.

In this research work, qualitative research methodology was implored. This consists of in depth interviews with semi-structured questionnaires. The respondents in this research work were from two parties, the company representative and some of the companies’ customers.

Both parties supplied the needed information to carry out this work, revealing the advantages and the shortcomings of the e-learning tool as well as suggestions for further improvement which formed the basis for this thesis.

The outcome of the interviews showed that although viope e-learning tool is a good web based tool that is good for student to learn and improve their dexterity in their field of study, yet there is need for proper descriptions of the step-by-step usage of the features available in the tool. It was discovered that customers were not going beyond the already developed contents by the company making the studies’/contents’ idea limited to what the provider of the service had given only, whereas the e-learning tool also accommodates the input of other users (especially instructors) through the help of certain features in it.

In response to this need the author has created a comprehensive users guide for the company to help the customers understand various functions of all the features in the tool by describing the step-by-step processes of the features available for both the students and the instructors.