Electric, automated minibuses (or shuttles) have been used as a solution for the first/last mile public transportation needs in various places. The technology of these buses is still not mature enough to give all the responsibility to the vehicle itself. That’s why there is a human operator (or steward) inside the robotbus.

In this guide for the automated electric minibus operators, the most common passenger questions are collected, with suggestions of answers. They are served on a scale of minimum knowledge level to extremely englightening dissemination of vehicle features and general information concerning the phenomena of smart mobility.

In this publication, two automotive engineers from Metropolia University of Applied Sciences, Azat Ismailogullari (licenced operator trainer of Navya buses) and Eetu Rutanen (project manager, Helsinki RobobusLine) share their expertise of everyday work as an robotbus operator. In addition, communications specialist Milla Åman (communications manager, Sohjoa Baltic) shares her knowledge about successful communication in vari-ous situations with robotbuses. Metropolia University of Applied Sciecens started in 2015 the automated minibus trials in Finland. This guide is based on previous experiences and the collective mind of Metropolia’s operators was used to identify the list of “Most asked questions”.