This Thesis examines the current ordering process for major repair projects and its impli-cations for availability of the spare parts.

The objective of this Thesis is to develop a process as a business model for KONE Global Spares Business for ordering spare parts for repair projects in escalators. This enquiry for has become necessary since KONE GSS has targeted to increase it service performance by modifying its strategy from being a spare parts provider to a solution provider for any business case in escalator spares.

The suggestion behind developing this business model is based on the local solutions used by KONE Units in other countries at a local level but not yet shared globally. The purpose of this project is to develop a process that would help increase the offering of solutions and further develop KONE GSS as a service and solution provider. The outcome is the business model which would assure availability of the spare components for major repair projects in service escalator business.