Creation of a business performance management strategy for a case company : Case study: Alfa Cleaning Oy

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Creation of a business performance management strategy for a case company : Case study: Alfa Cleaning Oy

The purpose of the study was to do research into the Business Performance Management theory and to find a way how it is possible to develop business processes and operations in a case company, to make it operate in a more efficient way. First of all, the phenomenon of BPM is described, and theory reviewed. Afterwards, almost all of the theory is applied to the case company. The results are analysed, and a conclusion is presented at the end of the thesis. The information was collected from different sources, such as special literature, journals, articles and reports. The author’s working experience and proficiency in the business field and BPM also complement the findings. Empirical research consists of interviews with the case company’s management, workers and previous owners; observations of business operations and processes are included as well. As a result of this thesis the author found opportunities of performance optimisation in the case company, which were presented to the management and described in this thesis. The theory was applied to the particular case company, which allowed creating a personal solution. There were found many ways of performance optimisations were found in different business fields, such as HRM, inventory and product variation. Different BPM strategies were presented, which may be useful in terms of business and operations optimisations. The case company owners were more than satisfied with the results and found this work very efficient to their business. This research helped to find solutions for how to work efficiently in terms of money and business operations. Different opportunities were presented in the conclusion part. Also, two different copies of this thesis were made, one for public use, which excludes some private company information, and a second one for company use, with the whole range of findings and figures. Therefore, this thesis version is not full and does not include any private company information

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