This thesis concentrates on organizational development through exploring the views of employees and leaders and applying as well as developing service design tools to be used by the companies in their journey to become better places to work. The leaders´ role and company culture in general are viewed as key factors contributing to employee well-being and motivation.

The research questions were: How organizations and leaders can develop and support a good company culture and team work, and increase employee well-being? How leaders view themselves and how they are perceived by employees? What employees value in their work and what motivates them? What kind of methods and tools of service design can easily be adopted by companies interested in employee perspective?

There lies a significant potential for companies in developing their processes and leadership through internal service design and investing in employee well-being. Organizational development is an opportunity for improvement at all levels, and when executed successfully, it is a competitive advantage and a way to inspire, include and engage.

The thesis combines prior research on leadership, emotional intelligence and organizational development with three online surveys that explore the views of employees and leaders. Based on these, a set of suitable service design tools were applied to support employee-centric organizational development: a stakeholder map, empathy map, a team work canvas and a problem-mapping blueprint.

As a result of this study a service design tool box for organizational development with ideas for execution and further development was created and people´s work life experiences were given a voice.