Prehospital emergency care is a field of work with multiple factors that may cause mental strain. Several of these factors apply to every authority that faces disasters and traumatic incidents in their profession. At worst, these factors may lead to a change of career if appropriate ways to defuse these factors are not available.

The purpose of the thesis is to create material to a eDefusing education project on encountering a person in crisis and dealing with mentally stressful and traumatic situations. The aim of the thesis is to increase the authorities’ knowledge of how to deal with crisis and how to process mentally stressful and traumatic situations. The aim is also to maintain good working capacity and reduce burnout.

This thesis is practice-based by its character. The first output of the thesis was a script to a simulation case and the second output was a video where a paramedic trained in defusing is interviewed about defusing-sessions. In the future the authorities’ knowledge and experience in encountering patients could be charted on the basis of the education project.