This study aims to investigate how usability issues impact the gaming experience, more specifically focusing on CrossFire’s main menu interface. The study attempts to gain a better understanding how these issues affect players differently based on their experience level with the game. It explores the unique challenges faced by both novice and veteran players and how their perspectives can ultimately help us to improve usability.

For data gathering, the study utilized usability tests, user experience questionnaires and structured interviews, providing a good mix of quantitative and qualitative data. This data provides valuable insights to address the three core research questions.

Six participants, including three novice and three veteran players participated in three staged sessions consisting of before-mentioned methods. A good combination of inexperienced and experienced players provided valuable feedback on how intuitive, functional and usable the game’s interface is. The findings of the study imply that the usability issues can deter new players from the game as well as frustrate the current veteran players. Study considers these diverse viewpoints to create specific improvement proposals.